Booking Terms & Conditions
Reservations and Cancellations of Treatments
- We advise that you book in advance, though walk-ins are welcome.
- Clients who wish to change or cancel an appointment are requested to provide 24 hours notice otherwise 50% of the treatment will be charged.
- If you don't arrive for our treatment then we will have to charge the full treatment price.
Arrival
- In order for you to benefit from the best possible care, please arrive 15 minutes prior to your treatment time so you can complete our Lifestyle Guide.
- As a courtesy to our other clients we endeavour to ensure that treatment times are adhered to and consequently may not be able to treat clients who arrive late.
- We regret that latecomers will incur the full fee for shortened treatment time.
Etiquette
- We kindly request that mobile phones are switched off.
- Smoking is not permitted.
- Alcohol should not be consumed before treatments or before use of the facilities.
- Clients need to be 16 years or above unless accompanied by an adult.
Gift Vouchers
- Vouchers are non-refundable and valid for 6 months from the date of purchase.
- Vouchers cannot be replaced if lost or stolen.
- We will send vouchers by first class post and are sent entirely at the purchaser's risk.
- No responsibility will be taken by the spa for non-arrival.
Health
- If you have unmedicated high blood pressure, heart condition, have had cancer or any other medical condition we advise you to consult your GP before undertaking a spa treatment.
- Please could you inform us at time of booking if you are or suspect you may be pregnant.
- Some treatments may be contra-indicated by certain medical conditions, however we will endeavour to provide you with an alternative treatment.
Loyalty Card
- When you visit the Retreat why not pick up a loyalty card.
- We will stamp your card according to the chosen treatment. Obtain five stamps for the same treatment and you will receive a sixth treatment with our compliments.
- Simply present your card, showing the fully stamped section for our staff to authenticate. Not to be used in conjunction with any other offer or promotion.
