Reservations and cancellations of treatments

We advise that you book in advance, though walk-ins are welcome.
Credit card details are required to secure your booking.
Clients who wish to change or cancel an appointment are requested to provide 24 hours notice otherwise 50% of the treatment will be charged.
If you don't arrive for our treatment then we will have to charge the full treatment price.

Arrival

In order for you to benefit from the best possible care, please arrive 15 minutes prior to your treatment time so you can complete our Lifestyle Guide.
As a courtesy to our other clients we endeavour to ensure that treatment times are adhered to and consequently may not be able to treat clients who arrive late.
We regret that latecomers will incur the full fee for shortened treatment time.

Etiquette

We kindly request that mobile phones are switched off.
Smoking is not permitted.
Alcohol should not be consumed before treatments or before use of the facilities.
Clients need to be 16 years or above unless accompanied by an adult.

Gift vouchers

Vouchers are non-refundable and valid for 6 months from the date of purchase.
Vouchers cannot be replaced if lost or stolen.
We will send vouchers by first class post and are sent entirely at the purchaser's risk.
No responsibility will be taken by the spa for non-arrival.

Health

If you have unmedicated high blood pressure, heart condition, have had cancer or any other medical condition we advise you to consult your GP before undertaking a spa treatment.
Please could you inform us at time of booking if you are or suspect you may be pregnant.
Some treatments may be contra-indicated by certain medical conditions, however we will endeavour to provide you with an alternative treatment.

Loyalty card

When you visit the Retreat why not pick up a loyalty card.
We will stamp your card according to the chosen treatment. Obtain five stamps for the same treatment and you will receive a sixth treatment with our compliments.

Simply present your card, showing the fully stamped section for our staff to authenticate.  Not to be used in conjunction with any other offer or promotion.